60 Day Happiness Guarantee, Subscriptions, Shipping

60 Day Happiness Guarantee

Our #1 goal is to help you achieve glowing, healthy-looking skin and compliment that with natural wellness products that satisfy you in every way. If you are not completely satisfied with any product(s) you have purchased on Derm.one, we will happily refund* or exchange. Please follow our return/exchange instructions below.

  • We cannot refund any shipping charges nor any charity portion of your purchase if already donated to the charity as we do not request refunds from a charity- if donation has not been made to charity, then we can also refund that portion back to you
Subscriptions

On most items retail customers can save 15% when they select Subscriptions. These can be amended, or cancelled at anytime in your account.

Shipping 

All orders are shipped next business day from receipt, in some cases if an order is received by 10am central time, order will be shipped same day! Shipping is free for orders $50 or more, for orders under $50, the flat rate shipping charge is $4.99. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery and the items ordered. Products may also be delivered in separate shipments. Tracking information is provided .

USA Shipping

Free for orders $50 or more

Orders under $50, the flat rate charge is $4.99

Priority Mail – $10.00

International
Priority – $35.00 for all orders (allow about 5-8 business days)
Express – $50.00 for all orders (allow about 9-15 business days)

We use these authorized carriers: USPS, UPS, FedEx, DHL

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Damaged Items/Shortages

In the unlikely event there is any damage to the product(s) or a shortage, please detail your problem thoroughly by contacting us immediately quoting your order number at 800-215-9781 or via email at cs@derm.one. If your claim is not made within seven days of delivery, you have deemed to accept the order as is.

Returns 

We accept returns or exchanges as follows: Within 60 days from date of purchase.  Shipping and handling charges are non refundable. To return an item follow the directions below:

  1. Notify us of a pending return or exchange at cs@derm.one  
  2. Enclose this form in your box  and send to the address below.  We cannot except a return without a completed form.

3. Drop your return at any these authorized carriers; USPS, UPS, FedEx or DHL and email cs@derm.one the tracking number.

DermOne Health and Wellness, LLC

c/o Cimetra Warehousing &
Distribution, LLC

6050 Dana Way, #300
Antioch TN 37013 USA

Download Return Authorization Form

4. Once we receive your return, we will happily exchange your item(s) or provide you with a refund,  minus any shipping and handling. Refunds may be settled within 15 business days to the same payment method used to pay for the order. We only accept and process a return of products purchased directly from Derm.One.

Damaged, Defective, or Undelivered Products

If product is damaged or defective you are responsible for contacting us within ten (10) business days from the purchase date. We will issue a call tag for the product and happily send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by Customer Service in writing. We will inspect the damaged product upon receipt.

In the event a shipment doesn’t arrive at the address specified for the order, or your order was incomplete, you must report this within ten (10) business days from the purchase date to cs@derm.one.

Late Returns

Any item returned after 60 days of order date is not eligible for refund.

Customer Service

Email: cs@derm.one

Phone: 800-215-9581

Hours: 9am-4pm, Mon-Sat, CT